|Shipping & Returns information
Goods will always be shipped by a reputable carrier. If you wish to use your own carrier then please contact us prior to ordering. We will endeavour to ship orders as soon as possible however please allow upto 3 weeks for delivery. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.
- In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.
- Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.
- Any damages or shortages must be notified in writing within 1 day of receipt.
- Signed proof of carrier is required where the complete parcel is damaged or there are shortages of items evident on delivery.
- Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.
1. If you have ordered inappropriate items that have no fault or damage, but you simply wish to return them, then in most cases we can take them back into stock. However, we do reserve the right to charge a re-stocking fee of up to 10% in all cases.
2. Furthermore we stipulate that you return it in good order and at your own expense. Upon inspection of returned goods, subject to confirmation by Red Haze and in regard to any charges incurred, all refunds will be processed within 30 working days of receipt.
3. Should you require replacement goods, these will be despatched provided the original items reach us in full, complete, unused and in their original undamaged packaging. To return products to us for any other reason, you must notify us within 7 days of delivery receipt.
All return requests must be made in writing to us via any of the following, we cannot issue a Returns Number to you over the phone:
Fax: 01332 361136
Post: Red Haze.Unit 1, 30 John St, Derby, DE1 2LU. Great Britain.
Please state clearly your:
2. Order Number.
3. A brief explanation of your reason for returning the product(s).
4. Your contact details.